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HP Color LaserJet Pro M255dw
Microsoft Windows 11

The fan failed in my printer in only a few months, but I cannot reach a support agent because of an incorrect warranty status that cannot be corrected because HP's website does not function. Every time the I submit the warranty dispute form it gives me Error 500. I have tried multiple browsers and tried submitting on different days to no avail.

3 REPLIES 3
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@Averyvh,  Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Please check this document and follow the steps to raise the warranty dispute:

HP PCs, printers - Dispute a warranty status | HP® Support

 

Also please refer to the below link to check the warranty status.

Official HP® Warranty Check - India | HP® Support

 

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

HP Recommended

Please read the post again. When I fill out the dispute warranty form and submit, I get redirected to an "Error 500" page.

HP Recommended

@Averyvh, thank you for your response

 

I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

HP® Service Center Locator - United States | HP® Support

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.