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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP Laser MFP 135w

I have a genuine HP toner cartridge and yet still receive "Incompatible Toner Cartridge" error. I now Have a printer that is a brick. How can printing be this difficult!?

7 REPLIES 7
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That worked but then a week later my printer is printing a single line of random characters and won't stop until I take out the paper and cancel the job. Why did I buy an HP printer!? It's literally useless. 

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This is usually a corrupt file or bad print driver.  Disconnect printer. Delete print jobs.  Some PDF files will have embedded objects that printer cannot translate.

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I’ve tried that several times but to no avail.

I also tried printing from other apps (even plain text), but the same garbled print-out.

 

Incidentally, the settings page prints perfectly (the one with all the settings).

 

Any other suggestions? I never imagined that printing black and white documents on a printer that cost hundreds of dollars would be so difficult. 

 

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I'm thinking a factory reset might fixt things. I've already tried removing and reinstalling the printer.

How would I perform a factory reset? If that doesn't work, this shiny new HP printer is going in the trash 🙂

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And now HP Smart refuses to install the drivers.
10 times I’ve tried. How can printing in 2023 be this bad — from a billion-dollar company with years of experience, printing!

Screenshot 2023-07-16 at 5.30.38 PM.pngScreenshot 2023-07-16 at 4.44.36 PM.png20230716_180937.jpg

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Finally, it installed the drivers. But still printing garbled nonsense as before.

I basically have a large and expensive piece of useless plastic in my home — that prints hundreds of pages of nonsense. Way to go, HP! I now walk to. my local printshop to get my docs printed, while my brand-new and useless HP printer is a brick.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.