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‎04-19-2022 09:42 AM - last edited on ‎04-19-2022 09:44 AM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

I keep receiving the message "Printer Failure" I have turned it off and unplugged then plugged it back in and turned it back on getting the same error. I've checked the ink carriages, all are good. I just received this printer on a Thursday hooked it up Friday and Monday I come in to work turn it on and hasn't worked. It's a HP Officejet Pro 8610. Any suggestions?????  

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4 people had the same question
1 REPLY 1

‎04-22-2022 04:06 PM

HP Recommended

@ABCLLC

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Printer Failure' Error: https://support.hp.com/in-en/document/c03439615 and the issue persists, it could be a hardware failure. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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