"Printer cannot print" / Laser Jet M110we

[JROZ270]

I ran my printer low on toner (original cartridge, still printed B&W shipping labels fine).  I finally got an error saying I had to replace the toner cartridge or I could not print.  I replaced the cartridge with a genuine 141a and the supplies status returned to normal and the print counter reset to zero, but I still get an error saying "A problem" has occurred and I cannot print anything but printer reports until the (non-specified) issue is resolved.  The report sheet prints just fine, but any other document sent to the printer fails. 

I dual-boot Linux and Win11 and have the HP Smart app on Win11 - issue persists on either OS.   Attention much appreciated!

Wireless:

Status: Connected         Signal Strength: Excellent

Supplies:
Black  Cartridge: 141a       Status: Normal

[Kuroi_Kenshi]

Hi @JROZ270,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP LaserJet M110we is showing a ‘problem occurred’ message and isn’t printing documents even after installing a genuine 141A cartridge. Let’s run through a few checks to see what’s causing this.

1. Power reset the printer

This clears internal errors.

Turn the printer off.

Unplug the power cable from the back.

Wait 60 seconds and plug it back in.

Turn it on and let it fully initialize.

2. Check that the toner is seated correctly

Even new cartridges may not be latched fully.

Remove the 141A toner.

Gently shake it left–right 5–6 times.

Reseat it firmly until it clicks.

Close the printer completely.

3. Print a Configuration Report directly from the printer

This confirms the hardware is functioning.

Press and hold the Information (i) button for 3 seconds.

If the report prints cleanly, the printer mechanism is fine.

4. Check for “HP+ Instant Ink/HP Account” lock issues

The M110we is an HP+ locked model, meaning:

It must be linked to an HP account.

It must have “HP Smart Printing Services” active.

If the subscription/account is paused or expired → it blocks printing except for internal reports.

Do this:

Open HP Smart → Printer Settings → HP Smart Printing Services / HP+

Confirm the printer is active, linked to your account, and not paused or blocked.

If the subscription is paused or the account isn’t signed in, normal printing stops even with a new cartridge.

5. Remove and re-add the printer

This clears corrupted print queues.

On Windows:
Settings → Bluetooth & Devices → Printers → Remove device → Add device again.

On ChromeOS or Linux:
Delete the printer → re-add using IP (visible on the config report).

I hope this helps.

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