"Remove and reinstall the indicated ink cartridge... [colour]"

[Uranic]

Hi,

for last monthI have been unable to print anything with my HP ENVY 6230 displaying the error "Remove and reinstall the indicated ink cartridge (only colour), making sure it is correctly installed".

I've read through the very long HP support page on the issue and tried everything it has said, but I am still getting the error, then perform a Printer Reset (1) Turn...... also update the Firmware to PALMINPPXN003.1903B.00.

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

Thanks

FP

[A4Apollo · Accepted solution]

Hey there! @Uranic, Thanks for stopping by the HP Support Community!

Have you tried checking with regular ink cartridges does the issue persist?

Replace low, empty or faulty ink cartridges on the printer.

Update the printer firmware to the latest version and check if it helps.

Refer this article to further troubleshoot ink cartridge issues with the printer. Click Here

If you still have ink cartridge issues with the printer. Please share us few the details through a private message. So I can check the account details ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Theo15]

I installed the old cartridge and it worked, so looks like the new cartridge faulty. Can I get a replacement one. My account no is [Personal Information Removed] and email of [Personal Information Removed], win shipping address of [Personal Information Removed]

[A4Apollo]

@Theo15,

Thanks for sharing the account details. But make sure next time you don't post the account details on a public post.

I have checked the account details and I'm processing an order to ship you the ink cartridges.

And for all the inconvenience, I'm processing an order to ship you the ink cartridges at an express shipment.

You should receive the ink cartridges in a few days.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!