Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
I keep getting this error message: "There is a problem with the printer. Turn the printer Off, then On." The printer will not print. When I do restart the printer, the same message displays.
Welcome to the HP Support Community.
Let's try to reset the Printer here:
Reset the product
Also, try connecting the Printer to a different wall outlet directly.
Try a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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