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Message 1 of 8
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"Unexpected Error"

HP Recommended
Deskjet 2755
Microsoft Windows 10 (64-bit)

When I try to set up my new printer on HP Smart, I get a message that reads, "there was an unexpected error and we can't finish setup at this time". What should I do???

7 REPLIES 7
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HP Support Agent
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Message 2 of 8
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@Brofessor

 

Welcome to the HP Support Community.

 

Restart your Computer and try installing it again: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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This does not solve my problem. Exactly the same thing is happening.

I would like to redeem my free two months of ink, since the offer expires two weeks after purchase. Please help me get this printer set up soon.

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HP Support Agent
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@Brofessor

 

Thanks for replying!

 

Instead of using the HP Smart App, could you try downloading the printer software manually?

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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There are several things to download, I have downloaded all of them. How do I configure my printer? Also, how do I connect it to the wifi?

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The "HP Printer Update" is not finding any printers. Isn't there a chat or number I can call? This is not a great way to get service...

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Using the "print and scan doctor" from the link you gave me detects an officejet printer that is not mine. I have a deskjet 2755. It's not even recognizing the right machine.

 

I'm really disappointed in how poorly this product is working so far. I spent $70 on this!

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@Brofessor

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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