"filter" failed

[rmilly]

My printer keeps printing only 1/2 a page and stopping. it says "filter" failed but i cant find that anywhere. stupid virtual useless assistant told me to unplug it for 60 seconds. didnt do anything. same problem very frustrating. wasting my ink and paper! please HUMANS help me !!

[Nal_NR]

Hi @rmilly,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP ENVY 5055 is printing only half a page and showing a "filter failed" error, it indicates an issue with the printer's driver or software. Here are some steps to troubleshoot and resolve this issue:

**1. Check Printer Driver:

• Update or Reinstall Driver:
  • Go to the HP Support website and search for your HP ENVY 5055.
  • Download the latest driver for your operating system and install it. If you already have the latest driver, consider uninstalling it and then reinstalling it.

**2. Check Print Settings:

• Review Print Settings:
  • On your computer, open the print settings before printing and ensure that the correct paper size and type are selected.
  • Verify that no custom settings are causing the print job to be cut off.

**3. Check Printer Firmware:

• Update Firmware:
  • Firmware updates can resolve various printer issues. Check for firmware updates on the HP Support website and install any available updates for your HP ENVY 5055.

**4. Clean Print Head and Rollers:

Clean Print Head:

• Use the printer’s built-in maintenance tools to clean the print head. This option is usually available through the printer’s control panel or HP software on your computer.

Clean Rollers:

• Open the printer and clean the rollers with a lint-free cloth slightly dampened with water.

**5. Reset Printer Settings:

• Perform a Printer Reset:
  • Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Plug it back in and turn it on. This can sometimes resolve temporary issues.

**6. Check for Error Messages:

• Review Error Messages:
  • If the printer displays specific error messages or codes, check the printer’s manual or HP’s support website for detailed troubleshooting based on the error code.

**7. Use HP Print and Scan Doctor:

• Run Diagnostic Tool:
  • Download and run the HP Print and Scan Doctor tool. This utility can help diagnose and fix printer issues.

By following these steps, you should be able to address the issue with your HP ENVY 5055 printing only half a page and the "filter" error message.

If the issue persists after trying the above steps, contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

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