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Solved!

"hp.filter" will damage your computer

HP Recommended
HP Deskjet 2050
Other

Starting last week, whenever I go to print I receive error messages like the following:

 

"HPDM.framework” will damage your computer

"pde.plugin" will damage your computer

"commandtohp.filter" will damage your computer

 

There are tons of different names in "quotes" telling me that it could be a malware issue.


I've tried connecting to VA on support.

I've tried calling to talk to a real person. 

I've tried the endless suggestions in the support group (uninstalling/reinstalling the printer, updating MAC OS software, etc. etc.) and NONE of them are working.

 

This printer has worked flawlessly and I don't understand why this is such a problem to print a simple document.

 

I'm tired of wasting time on this issue. Please help. 

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Message 2 of 6
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Hi,

Please clarify your exact operating system version, click the Apple icon and then About This Mac, this is crucial to guide you further accordingly.

 

Shlomi



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Hi Shlomi, 

 

I have a Mac OS 11.1

 

Thanks

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Thanks for clarifyinh @ALP5.

 

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and check if that may work.

 

If HP Easy Start cannot complete your printer installation, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back via a Private Message with the log content attached, please clarify if you may not able to access private messaging.

 

Shlomi



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Hi Shlomi,

 

I just sent you a private message. Please let me know if you have received it. Thank you

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Hi Shlomi,

 

I sent you another private message on 1/7. Just wanting to make sure you received it.

 

Thanks

 

ALP5

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