• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-01-2025 07:38 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer

I installed new HP cartridges in my HP Deskjet 2700 Series printer and now it won't print anything.

 

It has an "i" in orange and the wifi symbol is flashing blue.

 

Help i need to print documents asap. 

1 REPLY 1

‎04-03-2025 11:26 AM

HP Recommended

Hi @RMR1409 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP DeskJet 2710e is encountering an issue with the new cartridges or its wireless connection. 

 

Here’s how you can troubleshoot and get it back to printing:

 

1. Check the Cartridge Installation:

  • Open the printer cover and ensure the cartridges are seated correctly in their slots.
  • Remove the cartridges, inspect them for any protective tape (which should be removed), and reinstall them securely.

2. Reset the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for at least 60 seconds, then plug it back in and turn it on.
  • This can help clear temporary errors.

3. Resolve the Orange "i" Light:

  • The orange "i" light often indicates an issue with the cartridges or paper. Ensure:
    • The cartridges are genuine HP cartridges.
    • The paper is loaded correctly in the tray and not causing a jam.

4. Reconnect to Wi-Fi:

  • The flashing blue Wi-Fi light indicates the printer is not connected to the network.
  • Restore Wi-Fi setup mode by pressing and holding the Wireless and Cancel buttons on the printer until the power button starts flashing.
  • Use the HP Smart app to reconnect the printer to your Wi-Fi network.

5. Run HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor on a computer if available. This tool can automatically detect and fix common printer issues.

6. Perform a Factory Reset:

  • If the issue persists, perform a factory reset:
    • On the printer's control panel, press and hold the Cancel and Wireless buttons for 10-15 seconds until the printer restarts.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.