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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎03-06-2025 07:25 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

How do I/is it possible to fix a "printer failure" message ?

Category:
1 REPLY 1

‎03-10-2025 09:16 AM - edited ‎03-10-2025 09:16 AM

HP Recommended

Hi @annabean01, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

A "Printer Failure" message usually indicates a hardware or firmware issue. Here are some troubleshooting steps to fix it:

Power Cycle the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait 2-3 minutes.
  • Plug it back in and turn it on.

Check for Paper Jams

  • Open all access panels (input/output tray, ink/toner area).
  • Remove any stuck paper or debris.

Reset the Printer (Hard Reset)

  • With the printer turned on, unplug the power cable from the printer and the wall outlet.
  • Wait 60 seconds, then reconnect everything.

Update the Printer Firmware

  • Go to HP Support and check for the latest firmware updates.
  • Install the update via HP Smart or the printer's built-in menu.

Check Ink/Toner and Printhead

  • If applicable, remove and reinstall the ink/toner cartridges.
  • For inkjet printers, clean the printhead (either manually or via the printer settings).

Reinstall the Printer Drivers

  • Windows:
    • Go to Device Manager → Locate the printer → Right-click → Uninstall device.
    • Restart the PC and reinstall the drivers from the HP website.
  • Mac:
    • Go to System Preferences → Printers & Scanners → Remove and re-add the printer.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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