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07-19-2024 04:59 AM - edited 07-24-2024 06:44 AM
I bought a new LaserJet MFP M42625dn for my business 10 months ago. It's time to buy the first consumable, and I realized that the W1337XH is not available for purchase in my country (Greece). After researching through HP, I found that the printer can accept the W1335X, which is available in many stores here, so I bought a genuine one. However, the printer refuses to print with it and displays the message "Toner Incompatible." Since then, I've tried everything without success. I upgraded the firmware to the latest version, but it only prints reports in technical mode and continues to show the "Toner Incompatible" message.Also, while trying to register the serial number of my printer, HP showed me a message that my warranty has expired and that it was registered in October 2021, while I bought the printer in August 2023 supposedly new!! CAN I MAKE W1335X WORK WITH THIS PRINTER??? Please, someone help me because I am desperate.