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‎08-17-2020 09:15 PM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 7 (64-bit)

Hi, I bought HP 4500 Envy printer in england with original cartridge 301. when i move to other country there are not available here for Cartridge 301 and I bought new HP 61 cartridges.
So, I want to reset the printer to North America region to use Cartridge 61

How can I fix that?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2020 10:49 PM

HP Recommended

Hi @Finero23

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎08-17-2020 10:49 PM

HP Recommended

Hi @Finero23

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎08-17-2020 10:51 PM

HP Recommended

@Finero23 

 

Please use the following guide


              https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Are you living in Indonesia ? You have to use HP 802 Black and HP 802 Tri-color

 
They are for  China, India, and Indonesia.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-17-2020 11:36 PM - edited ‎08-17-2020 11:37 PM

HP Recommended

@Asmita6658 

it works!, quick, simple, and easy.

thanks so much for your help and support

Was this reply helpful? Yes No

‎08-17-2020 11:49 PM

HP Recommended

@Finero23

 

Glad to know the issue is resolved. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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