regionalization reset

[asadhl]

hi,

I bought used smart tank 530, was working fine even after firmware update, no problem for more than a month, suddenly receiving errors on color print head, sometimes, it says reinstall cartridge, or mostly it says cartridge incompatible with printer. cartridge installed is mh050a. is this regionalization error or faulty print head? I don't know what region the printer is supposed to be, most probably it is middle east and it is being used in uae. only indicates tri-color not the black color. Sometimes in supplies information in websettings it show no printhead number for color when in error, and now in error it is showing pinhead number hp pvp.

[Nal_NR]

Hi @asadhl,

Welcome to the HP Support Community

I'd like to help!

If you have moved to a different country/region, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

If this does not work, we cannot re-attempt it as it may brick the printer

 The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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