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‎09-11-2020 07:36 AM - last edited on ‎10-08-2020 05:56 AM by Retired

HP Recommended
Product: HP Deskjet 3050 J610 series
Operating System: Microsoft Windows 10 (64-bit)

I bought deskjet 3050 j610 series from USA to India, which uses cartridge no 61 but it is not available in India.

so I installed substitute cartridge no. 802. After installing new cartridge 802 I am getting  error message 

 

"For use in conjunction with support personnel only

Provide info below to support personnel

Printer SN: [Personal Information Removed]
Total Page Count: 672
TriColor Ink ID: E0545F650E6035AF
Black Ink ID: 005633E514245389
RX(last 4 digits):

 

Enter reset code provided by support personnel

41      42   43   44     45    

 

                 51

i called HP Support and did whatsapp chat but no use, nobody helped.  

can anybody help me for this issue.

 

 

 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2020 04:51 PM

HP Recommended

@Sarwath, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎09-11-2020 08:36 AM

HP Recommended

Only HP can help you with the regionalization change. I will ask a Moderator to put you in touch with the appropriate team at HP India.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-11-2020 04:51 PM

HP Recommended

@Sarwath, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No
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