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‎09-04-2020 11:10 AM

HP Recommended
Product: HP Officejet Pro 8610 Plus
Operating System: Microsoft Windows 10 (64-bit)

How do I reset my printer to use Z10 cartridges.  The current set I am using is Z20.  the new Z10 is not compatible according to the error message.  

*firmware update could be helpful, it's takes days to get help just to replace ink

*support is not helping - printer out of warranty

*same questions asked in forum but replied with private messages

*ink is bough HP on Amazon at "HP store"

 

3 REPLIES 3

‎09-06-2020 06:45 PM

HP Recommended

@KYoussef

 

Welcome to the HP support community.

 

Did you move the printer to a different region?

 

Reply with the requested information.

Cheers.

Sandytechy20
I am an HP Employee

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‎09-08-2020 02:20 PM - edited ‎09-08-2020 02:21 PM

HP Recommended

hello i didn't, i just need reset instructions, and i was explained that they can me send privately only because they are specific to each device, you have same questions from other users in this forum and i see the hp support replied privately so i can access reset instructions  

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‎09-09-2020 01:26 PM

HP Recommended

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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