cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
87
Flag Post

reset printer to use Z10 cartridges

HP Recommended
HP Officejet Pro 8610 Plus
Microsoft Windows 10 (64-bit)

How do I reset my printer to use Z10 cartridges.  The current set I am using is Z20.  the new Z10 is not compatible according to the error message.  

*firmware update could be helpful, it's takes days to get help just to replace ink

*support is not helping - printer out of warranty

*same questions asked in forum but replied with private messages

*ink is bough HP on Amazon at "HP store"

 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
23,930 23,821 1,318 1,403
Message 2 of 4
Flag Post
HP Recommended

@KYoussef

 

Welcome to the HP support community.

 

Did you move the printer to a different region?

 

Reply with the requested information.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

hello i didn't, i just need reset instructions, and i was explained that they can me send privately only because they are specific to each device, you have same questions from other users in this forum and i see the hp support replied privately so i can access reset instructions  

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,588 11,574 642 479
Message 4 of 4
Flag Post
HP Recommended

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation