scanner light not moving

[Jamalaiah]

When power on the Printer, the screen starts blinking and shows the error oxc4eb8021.

Not able to move further option selection. 

(edited)

[zoey7886]

@Jamalaiah, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Scanner Light Issue and Error oxc4eb8021! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error code oxc4eb8021 and the issue with the scanner light not moving could indicate a mechanical issue or a firmware problem. Here are some steps to troubleshoot and potentially resolve the issue:

Power Cycle the Printer

1. Turn off the printer using the Power button.
2. Unplug the power cord from the printer and the wall outlet.
3. Wait for 60 seconds.
4. Plug the power cord back into the printer and the wall outlet.
5. Turn on the printer with the Power button.

Check for Obstructions

1. Open the scanner lid.
2. Inspect the scanner glass and the scanner light path for any obstructions or debris.
3. Gently move the scanner light manually if it is stuck.
4. Close the scanner lid.

Firmware Update

1. Ensure your printer is connected to the computer.
2. Visit the HP support website and check for any firmware updates for your specific printer model.
3. Download and install any available firmware updates.

Reset the Printer

1. Initialize a reset by turning off the printer and disconnecting any connected devices.
2. Repeat the steps from Step 1 to power cycle the printer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,