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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Joe_wienecke
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scanner scan documents upside down

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hp officejet 4630
Microsoft Windows 10 (64-bit)

scanner scan documents upside down

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JillP89
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Same here! I've had my 4630 for years and it just started to do this. Any help would be much appreciated since I use this for work.

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TEJ1602
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@Joe_wienecke, Welcome to HP Support Community!

 

To better assist you -

 

Does this happen even when you make a copy?

Are you using HP Smart to scan?

Have you tried to use the rotate feature?

 

Meanwhile, Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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