screen shows device error

richmond-dpw · ‎09-23-2020

My Laser jet is printing and copying... But after each page it prints it goes through a cleaning phase then shows a device error and i have to click ok for the next page to print.

Repairatrooper · ‎09-23-2020

This behavior has 2 common causes:

1. paper size set wrong so printer thinks it may have printed on blank spots where there was no paper so has to perform a cleaning to prevent toner build up.

2. The paper pickup is not happening on the first rotation of the pickup roller and so printer has to perform a cleaning because it thinks paper has misfed. If you hear the roller rotate several times before page is picked then likely the roller is worn or dirty.

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richmond-dpw · ‎09-23-2020

its not either one of these issues.

i have checked paper size, correct, and cleaned the rollers.

it picks up fine