screen stays on an HP logo with a bar scrolling at bottom of screen

[Scott_Jordan]

screen stays on an HP logo with a bar scrolling at bottom of screen

I tried rebooting it, even tried unplugging it.  

Cannot get past the HP logo with a scrolling bar below it

[Raj_05]

Hi @Scott_Jordan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY Inspire 7955e All-In-One Printer might be stuck in a boot loop. This can happen due to various reasons such as firmware issues or hardware malfunctions. Here are a few troubleshooting steps you can try.

• Hard Reset: Unplug the printer from the power source and let it sit for a few minutes. Then, plug it back in and try turning it on again. This can sometimes resolve temporary software glitches.
• Update Firmware: If possible, check if there are any firmware updates available for your printer model on the HP website. Sometimes, updating the firmware can fix bugs and improve performance.
• Factory Reset: If the printer has a reset option, you might want to try performing a factory reset. Be aware that this will erase any customized settings, so proceed with caution.
• Check for Hardware Issues: If none of the above steps work, there might be a hardware issue causing the problem.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support