screen telling me that a paper jam is detected but there is no paper jam.

[Philzy]

Inspected all areas of the paper path still no pickup.  It looks like the roller wants to pick up a sheet, but it doesn't.  center of leading edge seems to be hitting the roller assembly. 

[Rainbow23]

Hi @Philzy,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 

Take care and have a great day ahead.

[Philzy]

First thank you for reaching out.  Model is 7KW75A.  

Computer is connected by  USB & Wifi and is running a windows 11 OS.   

[Dermot6]

Running on laptop and desktop PCs

[Rainbow23]

Hi @Philzy,

Please follow the steps from this document. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Philzy]

Not sure if first message went through. Sorry if it is a repeated message.

Goes through a start up  and tells me it is printing a document but never prints   and then this message shows up on Screen is telling me Service 79 Error and then the printer reboots .   this will repeat and repeat .    Tried step 2 to clear printer again but no luck. 

[Rainbow23]

Hi @Philzy,

Welcome to the HP Support Community. 

This issue might require one on one interaction to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[Philzy]

Link is telling me I don't have permission to enter.