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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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set-up cartridges missing

HP Recommended
HP Photosmart 5520
macOS 10.15 Catalina

I have HP Photosmart 5520 that I bought back in 2012 but never set up - I used the original ink cartridges in anther print - went to set up the printer today and can't get beyond the "insert set-up cartridge" message.

How do I set up the printer without the original set up cartridges? which are now missing?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@BenBeacon

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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