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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
guth
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setting up new hp 6970 on win7 32 bit machine

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hp6970
Microsoft Windows 7 (32-bit)

I downloaded the software HPEasyStart_11_5_4644_17.exe. When I run it, it stays stuck in "Checking your software needs" for at least 5min. I've tried 3 times now.

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TEJ1602
HP Support Agent
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@guth, Welcome to HP Support Community!
 

To be able to assist you better, I would like to know the following:

  • How is the printer connected to the computer?
  • Is there any antivirus/security software installed on the computer?

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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