smart tank hp 5106

[Chicboy]

Colour printhead blinking , removed and replaced no change. Tried  the smart app to clean the printhead but keeps saying printer engaged ?? . Printer is approx 8 months old.

[Raj_05]

Hi @Chicboy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Smart Tank 5106 printer is experiencing a printhead issue. Here are some steps you can take to try and resolve the problem.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Firmware Updates:

• Ensure your printer's firmware is up to date. You can check for updates via the HP Smart app or the HP website.

Reseat the Printhead:

• Make sure the printhead is correctly installed.
• Open the printer cover and remove the printhead again.
• Carefully reinstall it, ensuring it clicks into place securely.

Clean the Printhead Manually:

• Turn off the printer and unplug it.
• Remove the printhead and gently clean the contacts on the printhead and inside the printer with a lint-free cloth and a small amount of distilled water.
• Allow the contacts to dry completely before reinstalling the printhead.

Reset the Printer:

• Sometimes, resetting the printer can help clear errors.
• Refer to the printer's manual for specific reset instructions.

Use the HP Smart App Correctly:

• Ensure no other jobs are queued up or currently in progress.
• If the app says "printer engaged," try cancelling all print jobs and restart the app.
• Go to the app settings and attempt to clean the printhead again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support