spring fell out of hp m255dw

[kcjcreative]

 

In clearing a paper jam from the printer, the white flat piece above came out. The printer continued to be able to operate so I didn't tackle the problem right away.

A few days later, another jam, this time in the back of the printer. So I opened it up, cleared it and decided today was a good day to put the other piece back on (it's happened before). But in moving the printer, I discovered a single roller in a plastic holder had come loose along with a spring. I managed to figure out where the roller went (below the white flat piece below the double rollers pictured above). I got the roller and plastic part back in but can't figure out where the spring came from or goes back to. Printer is working for now but I'm sure that spring was there for a reason. 

FYI, the photo above is one I got from a maintenance manual at some point. This problem is recurring on paper jams, so I felt it best to keep the photo for reference whenever the flat piece comes loose. I can refer to it to get it back in place. 

[Max3Aj]

Hi @kcjcreative, Welcome to the HP Support Community 

  

I understand you are facing an issue with your printer roller and spring. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence  

Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support