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Message 1 of 2
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stripes in the yellow color, when printed.

HP Recommended
Officejet Pro 8610
Microsoft Windows 10 (64-bit)

stripes in the yellow color, when printed.
What can the error be?
I have made the writing head cleaner.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@dk_niclas

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Clean the printhead

 

Use an automated tool to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  3. Swipe the display to scroll to Tools, and then touch Tools.

  4. Touch Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Touch No when prompted to continue the next level of cleaning.

    NOTE: 

    Mechanical noises during the cleaning process are normal.

  5. Print another Print Quality Diagnostics Page to determine if the issue is resolved.

Use this link: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum... for your reference.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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