stuck on 3 orange lights

[Anoop7786]

stuck on 3 orange lights

tried on and off pressed reset button tried everything but it gets on with 3 orange lights it is stuck on this no button is working please help 

i have hp desk jet 2800 series (2820)

[VikramTheGreat]

Hi @Anoop7786,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the photo; it’s very helpful. I can clearly see three orange lights illuminated on your HP DeskJet 2820 series printer:

• Cancel (X)
• Wi-Fi
• Information (i)

This usually indicates a critical error state where the printer firmware is stuck, often due to incomplete initialization, corrupted settings, or a failed update.

Steps to Fix the Issue

1. Perform a Hard Reset

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait 60 seconds.
• Plug it back in and turn it on.

2. Force a Factory Reset

Since the buttons are unresponsive, use the key combination reset:

• With the printer powered on, press and hold: 
  • Cancel (X) + Information (i) together for 5–10 seconds.
• Release when all lights flash, then wait for the printer to restart.

3. Check for Jam or Cartridge Issues

• Open the cartridge access door.
• Remove both cartridges and inspect for tape or debris.
• Reinsert cartridges firmly.

4. Update Firmware

If the printer boots normally after reset:

• Go to HP DeskJet 2820 All-in-One Printer | HP® Support and update the firmware for your model.

 👉: HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes | HP® Support
 

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat