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Locked

‎08-18-2024 06:59 AM

HP Recommended

we cant get supply in my pronter

Category:
1 REPLY 1

‎08-20-2024 09:23 AM

HP Recommended

Hi @Bujv12,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the supply issue. 

 

Are you using HP toners or a third party?

 

I'd suggest you follow the steps below-

 

Reset the printer

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website. Click here

 

If this does not work, then this could be a hardware issue. I recommend you contact phone support.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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