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HP Color LaserJet Pro MFP M477fdw

Hi,

 

I set this printer aside a few years ago because the printing was terrible. I'm now getting back around to it.

 

Based on the following print job Supply Status print job, would anyone know what the possible problem could be?

scan.jpg

 

I recently fixed a M479 that had a defective transfer roller by installing a new one. This doesn't seem like the same type of problem (or is it?).

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Experts are able to see moderated images, so yes I did view the actual image. It is possible that the serial numbers of the cartridges triggered the automatic features that check images for private information. Unless you are comfortable rebuilding the fuser then I would say it is time to purchase a new printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

5 REPLIES 5
HP Recommended

I first posted this with a link to the scanned PDF (as one can't attach PDFs to the post). My post was edited by a moderator to remove the link.

I then edited the post to include, inline, a jpg, which was a conversion from the above PDF. This image was then removed by a moderator.

 

How can I show what my issue is with either a pdf or an image?

ETA: I've scoured the welcome posts and can't find the answer. I also see that others can include images in their posts.

HP Recommended

I have no idea why it was rejected but  looking at it you have a failed fusing assembly. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for your feedback, @Repairtrooper.

 

Can you see my actual image attachment? I can't.

 

A quick search yields that fixing the fuser assembly is so costly and time consuming as to not be worth it for this old model. Do you agree with this conclusion?

Again, your expertise/feedback is much appreciated.

HP Recommended

Experts are able to see moderated images, so yes I did view the actual image. It is possible that the serial numbers of the cartridges triggered the automatic features that check images for private information. Unless you are comfortable rebuilding the fuser then I would say it is time to purchase a new printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi @Repairatrooper,

 

Thanks for your assistance. Much appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.