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- Printing Errors or Lights & Stuck Print Jobs
- terrible print job on M477fdw
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11-22-2024 12:57 PM - edited 11-26-2024 08:51 AM
Hi,
I set this printer aside a few years ago because the printing was terrible. I'm now getting back around to it.
Based on the following print job Supply Status print job, would anyone know what the possible problem could be?
I recently fixed a M479 that had a defective transfer roller by installing a new one. This doesn't seem like the same type of problem (or is it?).
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Accepted Solutions
11-26-2024 09:58 AM
Experts are able to see moderated images, so yes I did view the actual image. It is possible that the serial numbers of the cartridges triggered the automatic features that check images for private information. Unless you are comfortable rebuilding the fuser then I would say it is time to purchase a new printer.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-26-2024 08:50 AM - edited 11-26-2024 08:51 AM
I first posted this with a link to the scanned PDF (as one can't attach PDFs to the post). My post was edited by a moderator to remove the link.
I then edited the post to include, inline, a jpg, which was a conversion from the above PDF. This image was then removed by a moderator.
How can I show what my issue is with either a pdf or an image?
ETA: I've scoured the welcome posts and can't find the answer. I also see that others can include images in their posts.
11-26-2024 09:23 AM
I have no idea why it was rejected but looking at it you have a failed fusing assembly.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-26-2024 09:45 AM
Thanks for your feedback, @Repairtrooper.
Can you see my actual image attachment? I can't.
A quick search yields that fixing the fuser assembly is so costly and time consuming as to not be worth it for this old model. Do you agree with this conclusion?
Again, your expertise/feedback is much appreciated.
11-26-2024 09:58 AM
Experts are able to see moderated images, so yes I did view the actual image. It is possible that the serial numbers of the cartridges triggered the automatic features that check images for private information. Unless you are comfortable rebuilding the fuser then I would say it is time to purchase a new printer.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.