cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MOM411
New member
2 0 0 0
Message 1 of 2
47
Flag Post

the apps won't print

HP Recommended
Officejet pro 9010
macOS 11.0 Big Sur

I'm trying to print graph paper via the quick forms apps the printer came with for my kids' math school work and it won't print. It spends several minutes saying it is downloading from the web and then gives an error that there is an internal processing error and to please try to manually check the firmware updates.  Which I did and the printer is completely up to date.  I also checked to make sure the apps were updated and they are. It doesn't matter what app I try to use - all give this error.  I can print documents from the computer to it without an issue though.

Can anyone help me with this error please?

Thanks

 

1 REPLY 1
ShlomiL
Level 17
Level 17
31,259 30,973 5,335 12,428
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

  • Load plain white paper in the input tray.
  • From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
  • Swipe up on the display, touch Reports, and then touch Web Access Test Report.
    A Web Access Test Results page prints.
  • Next, from the same Reports menu, touch Wireless Test Report.
    A Wireless Network Test Results report prints.

Evaluate both of the pritned reports, does any of them include an Attention section at the top of the printed report?

 

Shlomi

 



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation