the feeder rollers are not catching the paper when printing

[Liz1944]

hp Envy Photo 7155 printer

the rollers do not catch the paper when trying to print

[Hawks_Eye]

Hi @Liz1944 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Envy Photo 7155 is having trouble feeding paper. 

Here are some steps you can try to resolve the issue:

Check the Paper:

• Ensure the paper is not curled, damp, or damaged.
• Fan the stack of paper to separate the sheets and reload it into the tray.

Clean the Rollers:

• Turn off the printer and unplug it.
• Locate the paper rollers inside the printer and clean them with a lint-free cloth dampened with distilled water or isopropyl alcohol.
• Allow the rollers to dry completely before reconnecting the printer.

Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds.
• Plug it back in and turn it on to reset the system.

Adjust Paper Settings:

• Ensure the paper size and type settings in the print dialog match the paper loaded in the tray.

Inspect for Obstructions:

• Check the paper path for any debris or jammed paper that might be blocking the rollers.

Update Firmware:

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
  
  Click on the link below for instructions on how to update the firmware of your printer.

               https://support.hp.com/in-en/document/ish_1776648-1643972-16

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye