the print cartridge cannot move

[DWDConsulting]

My printer is giving me the following error: The print cartridge cannot move. Open the cartridge access door, clear any paper or obstruction, and select "OK".

I have done this. There is no (never was) any obstruction. I continue to get the same error over and over again.

[Raj_05]

Hi @DWDConsulting,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error you're encountering with your HP OfficeJet Pro 9018 All-In-One Printer, where it indicates that the print cartridge cannot move, can be caused by several factors despite no visible obstruction. Here are a few steps you can try to resolve the issue.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Reset the Printer:

• While the printer is on, unplug the power cord from the printer and from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn the printer on and check if the error persists.

Check the Carriage Path:

• Open the cartridge access door.
• Gently move the cartridge carriage to the center of the printer.
• Look for any small pieces of paper, debris, or broken parts inside the printer and remove them if found.
• Ensure the carriage can move freely across the width of the printer.

Inspect the Cartridges:

• Remove the cartridges from the printer.
• Check for any visible damage or debris on the cartridges.
• Reinsert the cartridges securely into their respective slots.

Clean the Carriage Path:

• Use a flashlight to inspect the carriage path for any tiny obstructions that might not be easily visible.
• Carefully clean the path using a lint-free cloth.

Update the Printer Firmware:

• Make sure the printer firmware is up to date. You can download the latest firmware from the HP support website.

Check for Hardware Issues:

• If the above steps do not resolve the issue, there might be a hardware problem. Inspect the printer for any signs of damage or wear.

Perform a Semi-Full Reset:

• This reset can sometimes resolve more persistent issues. However, be aware that this may reset some of your printer settings to default.
• Unplug the power cord while the printer is turned on.
• Hold down the "OK" button and the "Help" button (or the buttons indicated for your model) simultaneously.
• Plug the power cord back in while holding the buttons, then release the buttons once the printer powers on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support