the printer only prints (or copies) about ten lines on each paper

[MaryProblems]

I bought a new printer a few weeks ago and I can't get it to work properly. It prints or copies a few lines on each paper. Sometimes ten lines and other times just eight and a half. Every other twenty-fifth page or so prints or copies just the way it's supposed to with all the text. Frustrating to use a lot of ink and paper on something I can't use. 

[Jay_G24]

Hi @MaryProblems,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Open HP Smart and select your printer.

2. Click Printer Reports, or click Tools and then click Printer Reports.

   The list of reports displays.

3. Select Print Quality Report

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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