the printer stopped working, the exclamation point flashes constantly on the display

[bottegagelato]

A week ago I replaced the toner with an original HP one; Everything was fine until the printer stopped working, the exclamation point flashes constantly on the display and from HP Smart it displays a message that literally says "a problem has occurred and you will not be able to print until the problem is solved. Access your HP account to check the status." The toner is correctly recognized by direct printing from the printer and reported as loaded. Thanks to anyone who can help me

[VikramTheGreat]

Hi @bottegagelato,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is showing a flashing exclamation mark and the HP Smart app says "A problem has occurred, and you will not be able to print until the problem is solved. Access your HP account to check the status," try the following steps:

Recommended Steps:

1. Log in to your HP Account:
   • Go to HP Smart or HP Account and check for any alerts, subscription issues, or messages related to your printer.
      
2. Power Cycle the Printer:
   • Turn off the printer, unplug it from the wall for at least 2–3 minutes, then plug it back in and restart.
      
3. Check for Firmware Updates:
   • Use the HP Smart app or visit the HP Software and Drivers page to ensure your printer has the latest firmware.
      
4. Factory Reset the Printer:
   • If nothing else works, a factory reset might help. The method varies by model but usually involves holding down specific buttons during startup. Let me know your printer model, and I can guide you through it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support