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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-09-2025 03:47 PM - edited ‎11-09-2025 03:49 PM

HP Recommended

HP office jet6958

 

There is a problem with the printer or print system. 

 

Have done all suggested corrections after a paper jam, still not working.

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1 REPLY 1

‎11-13-2025 05:22 AM

HP Recommended

Hi @Crazych3f 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If your HP OfficeJet 6958 still shows “There is a problem with the printer or print system” after clearing a paper jam and trying all suggested steps, it may be stuck in a fault state. A full hardware reset and internal inspection can help restore functionality.

 

Here’s a focused guide to help bring your printer back online:

 

1. Perform a Full Power Drain Reset

This clears residual errors from the print system:

  • Power off the printer and unplug it from the wall.
  • Disconnect all cables, including USB and Ethernet.
  • Wait 2 minutes.
  • Press and hold the Power button for 60 seconds while unplugged.
  • Plug it back in and power on.

If the error persists, continue with the next steps.

 

2. Inspect All Paper Paths Thoroughly

Even a small shred of paper can trigger persistent errors:

  • Open the rear access door, input tray, and carriage area.
  • Use a flashlight to inspect for:
    • Torn paper bits
    • Jammed rollers
    • Stuck carriage or debris near the ink cartridges
  • Gently rotate the rollers with your fingers to check for smooth movement.

 

3. Reset the Ink Carriage Mechanism

Sometimes the carriage doesn’t fully reinitialize:

  • Power off the printer.
  • Open the cartridge access door.
  • Manually slide the ink carriage to the left and right.
  • Close the door and power on.

 

4. Run HP’s Diagnose & Fix Tool

This tool checks for internal faults and resets the print system:

  • Download it from the HP Diagnose & Fix page.
  • Install and run the tool on your Windows PC.
  • Follow the on-screen instructions to scan and repair.

 

5. Update Firmware via USB

If the printer won’t connect wirelessly:

Let me know how the printer responds after these steps. If the error persists, I can help you isolate whether it’s a sensor fault, carriage lock, or deeper firmware issue.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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