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‎10-14-2020 09:48 PM

HP Recommended
Product: Neverstop 1001
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

My printer makes a thumping noise after each page in the printing job, except after the last one. Is this normal or is it a malfunction?

Many thanks!

Category:
1 REPLY 1

‎10-17-2020 12:03 PM

HP Recommended

Hi @Ellaw,

 

I'd like to help!

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Also, checks for jams or broken parts in the printer-Paper Jam Error

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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