tried 2 new HP magenta cartridges in 8600 but printer says there is a problem with them

[Agilles22]

8600 says printer problem with magenta cartridge, I replaced, same problem, I replace with another new cartridge, same problem

[Kuroi_Kenshi]

Hi @Agilles22,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Issues with the Ink Cartridge:

• Replace non-HP or refilled cartridges with genuine HP cartridges.
• Check the ink levels and replace any low or empty cartridges.

Inspect Cartridge Installation:

• Turn on the printer.
• Open the cartridge access door by slipping your fingers into the slot on the left side of the printer.
• Push in on the front of the magenta cartridge to release it, then pull it towards you to remove it from its slot.
• Check the magenta cartridge for any damage and ensure it matches the correct color coding (magenta).

Clean the Cartridge Contacts:

• Remove the magenta cartridge and gently clean the electrical contacts with a lint-free cloth.
• Re-insert the magenta cartridge into its slot, ensuring it clicks into place.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds and plug the printer back in.
• Turn the printer back on and check if the issue persists.

Replace the Cartridges Again:

• If the issue continues, try using another new magenta cartridge.

Print a Print Quality Diagnostic Page:

• Swipe the display on the control panel to scroll to Setup.
• Touch the Setup icon, then touch Print Reports.
• Touch Print Quality Report to print a diagnostic page.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,