tried copy on 3050a printer.printing solid black page

[caughtman]

prints alignment paper fine.scan alignment paper, get a message paper not there. try to print alignment paper, prints a solid black page. do i need a new printer?

[Jeet_singh]

@caughtman,

Thank you for posting your query on HP Community,

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

What happens when you try to make a blank copy from the printer?

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a blank “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Let me know how it goes for further assistance!

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