trouble with my account issue

[Maryg1968]

I am having printing issues because my printer says there is an issue with my account please help i need to print something for FedEx

[Raj_05]

Hi @Maryg1968,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

if you're experiencing difficulties printing and there's a message mentioning your account, here are a few steps you can take to troubleshoot the problem.

Check Printer Connection:

• Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the correct Wi-Fi network.

Restart the Printer:

• Turn off your printer, wait for a few seconds, and then turn it back on. This simple step can resolve many temporary issues.

Restart Your Computer:

• Sometimes, issues may be related to your computer. Restarting it can help clear out any temporary glitches.

Printer Software:

• Make sure you have the latest drivers and software installed for your printer. Visit the official HP website to download and install the most recent drivers if needed.

Check for Updates:

• Ensure that your operating system is up to date, as well as any printing-related software. Updates may contain fixes for known issues.

Check for Paper Jams or Hardware Issues:

• Open the printer and check for any paper jams or other visible issues. Ensure that there is enough paper in the tray and that the ink or toner levels are sufficient.

Verify Account Credentials:

• If your printer is connected to an online service or cloud printing, make sure that your account credentials are correct. You might need to re-enter your account information.

Security Software:

• Sometimes, security software can interfere with printing. Temporarily disable your antivirus or firewall and see if the issue persists. If it resolves the problem, you may need to adjust your security settings.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support