I got an error to check jan paper or paper tray. I checked both and it is clear. Then I got a message to turn off the printer and back on, and if that doesn't work to contact HP. I turned the printer off and back on several times, but I am still unable to print. It shows the following error number 0x610004a.
When I send a print job, it doesn't print. I checked the printer queue, and it appears as thought it is trying to connect to the printer, but it is not going through.
My computer screen shows a printer failure message, with this number on top (HP Office jet pro 6970 [543DC0]. It says to write down the indicated error code, and then contact support.
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