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Message 1 of 2
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unable to print. I got an error message 0x610004a

HP Recommended
hp officejet pro 6978
macOS 10.14 Mojave

Product numer T0F9A

OFFICE JET PRO 6978

I got an error to check jan paper or paper tray. I checked both and it is clear. Then I got a message to turn off the printer and back on, and if that doesn't work to contact HP.  I turned the printer off and back on several times, but I am still unable to print. It shows the following error number 0x610004a.

When I send a print job, it doesn't print. I checked the printer queue, and it appears as thought it is trying to connect to the printer, but it is not going through.

My computer screen shows a printer failure message, with this number on top (HP Office jet pro 6970 [543DC0]. It says to write down the indicated error code, and then contact support.

Can you please help me?

1 REPLY 1
HP Support Agent
HP Support Agent
13,093 13,078 701 531
Message 2 of 2
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HP Recommended

@fabianeld

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try upgrading the firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 


I am an HP Employee

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