unlock administrator settings on my officejet pro 8610

[jujupud]

how do i unlock the administrator settings on my officejet pro 8610?

[MarcelusWallace · Accepted solution]

Hello, and welcome to the HP Community @jujupud,

I understand you would like to unlock the administrator settings on your HP Officejet Pro 8610, but you have forgotten the password. I will be happy to help.

Your printer will need to be reset. I'll private message you the instructions you need to do so. Note that the reset will erase your wireless settings so you'll likely have to reconnect to your network when the reset's finished. (It's just like setting up the printer out of box at that point).   
 
If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 
Thank you for posting in the HP Support Forum. Have a great day.

[steve111056]

That would be great. Thank you very much. Steve

[steve111056]

Hi, this might seem a silly question to you but how do I access the private message?

Thank you

Steve

[DonnyBallgame]

I too could use tat info.  Thank you

[Lnakana]

Please help, I'm trying to make changes on my 8610, but it says it hasbeen locked by administrator. I am the administrator, I've tried unlocking it on my mac & printer itself. Everything is locked. Not asking me about a pw or anything

[Jeet_singh]

Hi @Lnakana,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you want to unlock the administrator settings on your HP OfficeJet Pro 8610 printer. I'll be really glad to help you with this,

Let's start by performing a Hard reset on the printer.

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If the issue persists, I would suggest the next option would be to perform a semi-full reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know if that helps. Thank you!

Cheers 

[moiseswcasa]

IT WORKS TANKS

[jBrooks723]

please send me the factory reset info, as I am the administrator and have forgotten the passcode

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
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Thank you