what is hp error code B3DEFBEB on a blue screen?

[pghjh]

My printer will be normal for short periods of time, then, without fail, will show a blue screen with the power button symbol and the error code B3DEFBEB underneath it. All lights are flashing on and off as well.

[sandytechy20]

@pghjh

Welcome to the HP support community.

I understand that you are getting a B3DEFBEB error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[officeacme]

I need help fixing this problem.  Any information would be great!

Thank you

[Anand_Andy]

Hi @officeacme,

Welcome to the HP Support Community

I understand you are getting an error message B3DEFBEB  on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[officeacme]

The model of the printer with the error message is an HP Envy Photo 7855.  

[Anand_Andy]

@officeacme

Thank you for your response, I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!