while trying to print a photo, I got an error message "missing or failed printer head" what do I do?

[fred8135]

while trying to print a photo, I got an error message that said: "missing or failed printhead" What do I need too do?

[Raj_05]

Hi @fred8135,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Missing or Failed Printhead" error on your HP Officejet Pro 8610 e-All-in-One printer usually indicates an issue with the printhead, which is responsible for transferring ink onto paper. Here are steps you can follow to resolve the issue.

Reset the Printer

• Turn on the printer.
• Disconnect the power cord while the printer is on.
• Unplug the power cord from the wall outlet.
• Wait about 60 seconds.
• Reconnect the power cord to the printer and wall outlet.
• Turn on the printer and check if the error persists.

Remove and Reseat the Printhead

• Open the printer's access door to access the ink cartridges.
• Remove all the ink cartridges.
• Carefully lift the latch on the printhead and remove the printhead.
• Reinsert the printhead firmly, ensuring it's seated properly.
• Reinsert the ink cartridges.
• Close the access door and check if the issue is resolved.

Clean the Printhead Contacts

• Turn off the printer and unplug it from the power source.
• Open the printer and carefully remove the printhead.
• Using a lint-free cloth slightly dampened with water, gently wipe the electrical contacts on the printhead and inside the printer where the printhead sits.
• Allow the contacts to dry completely before reinserting the printhead and ink cartridges.
• Plug the printer back in, power it on, and try printing again.

Update Printer Firmware

• Ensure your printer's firmware is up to date. You can check for firmware updates on the HP website or using the HP Smart app.

Replace the Printhead

• If the steps above don’t resolve the issue, the printhead might be damaged or malfunctioning. You may need to replace the printhead. Check on the HP website to purchase a replacement printhead (HP part number: CN643A) compatible with the Officejet Pro 8610.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support