won't print, says load paper, paper already loaded

[cooky1611]

had been printing and stopped before finished

[Raj_05]

Hi @cooky1611,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP OfficeJet Pro 8025e All-in-One Printer displays a "load paper" message despite having paper already loaded, it could be caused by several issues. Here are some troubleshooting steps to resolve this problem.

Check Paper Tray

• Ensure the paper is correctly aligned and not overfilled in the paper tray.
• Use clean, flat, and properly sized paper as recommended by the printer's specifications.
• Adjust the paper guides so they snugly fit the paper, but don't press too tightly.

Paper Jams

• Inspect for any paper jams or debris inside the printer, especially around the paper path.
• Open the printer's access doors and gently remove any stuck paper or small fragments.

Reset the Printer

• Turn off the printer and disconnect it from the power source.
• Wait for about 60 seconds, then reconnect the printer and turn it on again.
• Try printing again to see if the issue resolves.

Clean the Paper Rollers

• Dust or dirt on the paper rollers can prevent paper from being properly fed into the printer.
• Refer to the printer's user manual for instructions on cleaning the rollers. Typically, this involves removing the paper tray and using a lint-free cloth slightly dampened with water to clean the rollers.

Update Printer Firmware

• Check for any firmware updates for your printer on the HP Support website.
• Sometimes, bugs or glitches in older firmware versions can cause issues like this.

Check the Paper Sensor

• The paper sensor might be faulty. You can try lightly tapping the area where the paper feeds in or adjusting the paper tray.

Try a Different Paper Type

• If you're using a special type of paper (e.g., photo paper, labels), switch to regular printer paper to see if the issue persists.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support