x576dw - screen freezes after power cycle

[shahman]

If I power cycle the printer it restarts ok, but as soon as i click on the touch screen once or twice it completely freezes. This started after I saw the "missing printhead" error on the screen. I power cycled and it started up just fine, without the error message. But it was not seen on the wireless network anymore. Now, when I restart, it seen on the network, but freezes as soon as I try to send a print job.

[Echo_Lake]

@shahman

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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