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‎12-31-2018 04:40 PM

HP Recommended
Product: MacBook Pro
Operating System: macOS 10.14 Mojave

I purchased my C1810W a few years ago and had it connected to my network.  I just installed a new router and have been unable to connect wirelessly.  I am also not able to print from my iPhones or iPads either since this.  When I called "HP" I was informed that I would need to use the online forum becuase I was outside of warranty, or I would need to use the online chat.

 

I have done everything I know off including connecting the printer to the ethernet cable, which did allow me to print as long as I was connected.

 

As you can guess, I was unable to locate the online chat and would really like to get my wireless printing back up and running.  Someone please help!

1 REPLY 1

‎12-31-2018 05:12 PM

HP Recommended

@Chazmann

 

Welcome to HP Support Forum. Please use the following instructions to fix:

   http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

Regards.

BH
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