CLX 6260FW MacOS Mojave crashing

[henkhb]

Hey there,

when using the samsung driver and going to the graphics section (for bw prints), the app i want to print from, will crash. Tried different systems, resetting print system, all the same.

Whats wrong? The printer is dicotinued but still on sale here. Any fixes for that?

If i choose to unse airpint, it will work. But iam missing a lot of settings (like toner level, etc).

Regards

Hendrik

[Printer_S]

Hello,  henkhb, you can try this version on your MAC: https://ftp.hp.com/pub/softlib/software13/printers/SS/CLX-6260FD/CLX-6260_Series_Mac_PrinterDriver_V...

Let me know if it works or does not.

Regards.

[henkhb]

Hey, thanks for your help and the link. Downloaded the software. Apps still crash when trying to change graphics setting in printing dialog.

This is a part of the word crash report for example:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x0000600000cf8000)
Date/Time: 2019-02-28 17:38:12 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.22.0.19021100
Crashed Module Name: AppKit
Crashed Module Version: 6.9.0
Crashed Module Offset: 0x000000000041f4db
Blame Module Name: Microsoft Word
Blame Module Version: 16.22.0.190211
UnsymbolicatedChecksum: A5AF66639BDA683580E956200421718A
Blame Module Offset: 0x00000000017cf3b7
StackHash: f6734c909a82db6f-dm_2_main
Application LCID: 1031
Extra app info: Reg=en Loc=0x0407
Build Type: Release
Crashed thread Stack Pointer: 0x_00007ffeea5f68a0
Crashed thread: 0

Thread 0 crashed:

# 1 0x00007fff309fc4db in -[NSApplication _crashOnException:] + 0x0000006D (AppKit + 0x000000000041f4db) 0x0000000000000000
# 2 0x00007fff306f8c4c in ___65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 0x00000349 (AppKit + 0x000000000011bc4c) 0x0000000000000000
# 3 0x00007fff32fcae88 in ___CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 0x00000017 (CoreFoundation + 0x0000000000097e88) 0x00007ffeea5f69e0
# 4 0x00007fff32fcadbd in ___CFRunLoopDoObservers + 0x000001C3 (CoreFoundation + 0x0000000000097dbd) 0x00007ffeea5f69f0
# 5 0x00007fff32f6d4d0 in ___CFRunLoopRun + 0x00000470 (CoreFoundation + 0x000000000003a4d0) 0x00007ffeea5f6ab0
# 6 0x00007fff32f6ce0e in _CFRunLoopRunSpecific + 0x000001C7 (CoreFoundation + 0x0000000000039e0e) 0x00007ffeea5f77c0
# 7 0x00007fff3225a70b in _RunCurrentEventLoopInMode + 0x00000124 (HIToolbox + 0x000000000000a70b) 0x00007ffeea5f7850
# 8 0x00007fff3225a34d in _ReceiveNextEventCommon + 0x00000163 (HIToolbox + 0x000000000000a34d) 0x00007ffeea5f78a0
# 9 0x00007fff3225a1d6 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000040 (HIToolbox + 0x000000000000a1d6) 0x00007ffeea5f7920
# 10 0x00007fff305f7cc3 in __DPSNextEvent + 0x000003C5 (AppKit + 0x000000000001acc3) 0x00007ffeea5f7940
# 11 0x00007fff305f6a5b in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000551 (AppKit + 0x0000000000019a5b) 0x00007ffeea5f7d50
# 12 0x00007fff3083cdbf in -[NSApplication _doModalLoop:peek:] + 0x0000017B (AppKit + 0x000000000025fdbf) 0x00007ffeea5f7fd0
# 13 0x00007fff3083b85a in ___35-[NSApplication runModalForWindow:]_block_invoke_2 + 0x00000040 (AppKit + 0x000000000025e85a) 0x00007ffeea5f8070
# 14 0x00007fff3083b807 in ___35-[NSApplication runModalForWindow:]_block_invoke + 0x00000046 (AppKit + 0x000000000025e807) 0x00007ffeea5f80a0
# 15 0x00007fff3083b071 in __NSTryRunModal + 0x00000064 (AppKit + 0x000000000025e071) 0x00007ffeea5f80f0
# 16 0x00007fff3083af56 in -[NSApplication runModalForWindow:] + 0x00000080 (AppKit + 0x000000000025df56) 0x00007ffeea5f8110
# 17 0x00007fff30d36aef in -[NSPrintPanel runModalWithPrintInfo:] + 0x00000216 (AppKit + 0x0000000000759aef) 0x00007ffeea5f81e0
# 18 0x0000000106dd13b7 in (Microsoft Word + 0x00000000017cf3b7) 0x00007ffeea5f8230
# 19 0x0000000106dd26a5 in (Microsoft Word + 0x00000000017d06a5) 0x00007ffeea5f85e0
# 20 0x00000001069fdcb1 in (Microsoft Word + 0x00000000013fbcb1) 0x00007ffeea5f8a50
# 21 0x00000001069fc97b in (Microsoft Word + 0x00000000013fa97b) 0x00007ffeea5f8ab0
# 22 0x00000001069fc769 in (Microsoft Word + 0x00000000013fa769) 0x00007ffeea5f95f0
# 23 0x00000001060a7056 in (Microsoft Word + 0x0000000000aa5056) 0x00007ffeea5f9630
# 24 0x00000001069c22a4 in (Microsoft Word + 0x00000000013c02a4) 0x00007ffeea5fc8e0
# 25 0x00000001069c3ea1 in (Microsoft Word + 0x00000000013c1ea1) 0x00007ffeea5fca40
# 26 0x000000010ad40c8b in (mso99 + 0x0000000000a4fc8b) 0x00007ffeea5fca50
# 27 0x000000010a33b656 in (mso99 + 0x000000000004a656) 0x00007ffeea5fca80
# 28 0x000000010a329ff1 in (mso99 + 0x0000000000038ff1) 0x00007ffeea5fcae0
# 29 0x000000010a329712 in (mso99 + 0x0000000000038712) 0x00007ffeea5fcb30
# 30 0x000000010a329357 in (mso99 + 0x0000000000038357) 0x00007ffeea5fcbd0
# 31 0x000000010ad8cc16 in (mso99 + 0x0000000000a9bc16) 0x00007ffeea5fcc30
# 32 0x000000010ad7182c in (mso99 + 0x0000000000a8082c) 0x00007ffeea5fcc80
# 33 0x00007fff308e9740 in -[NSApplication(NSResponder) sendAction:to:from:] + 0x00000138 (AppKit + 0x000000000030c740) 0x00007ffeea5fcca0
# 34 0x00000001057a66cc in (Microsoft Word + 0x00000000001a46cc) 0x00007ffeea5fccf0
# 35 0x00007fff309458fb in -[NSMenuItem _corePerformAction] + 0x00000143 (AppKit + 0x00000000003688fb) 0x00007ffeea5fcd50
# 36 0x00007fff3094566c in -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 0x00000072 (AppKit + 0x000000000036866c) 0x00007ffeea5fcda0
# 37 0x00007fff309a9623 in -[NSMenu performActionForItemAtIndex:] + 0x00000083 (AppKit + 0x00000000003cc623) 0x00007ffeea5fcdd0
# 38 0x00007fff309a9590 in -[NSMenu _internalPerformActionForItemAtIndex:] + 0x0000005D (AppKit + 0x00000000003cc590) 0x00007ffeea5fce20
# 39 0x00007fff309a93c2 in -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 0x00000069 (AppKit + 0x00000000003cc3c2) 0x00007ffeea5fce50
# 40 0x00007fff30913ebe in _NSSLMMenuEventHandler + 0x0000038D (AppKit + 0x0000000000336ebe) 0x00007ffeea5fcec0
# 41 0x00007fff3225879e in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000058E (HIToolbox + 0x000000000000879e) 0x00007ffeea5fcf30
# 42 0x00007fff32257b4f in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000173 (HIToolbox + 0x0000000000007b4f) 0x00007ffeea5fd250
# 43 0x00007fff32274cf6 in _SendEventToEventTarget + 0x00000027 (HIToolbox + 0x0000000000024cf6) 0x00007ffeea5fd2b0
# 44 0x00007fff322c6f32 in SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x00000177 (HIToolbox + 0x0000000000076f32) 0x00007ffeea5fd300
# 45 0x00007fff322ef3ce in _SendMenuCommandWithContextAndModifiers + 0x00000031 (HIToolbox + 0x000000000009f3ce) 0x00007ffeea5fd350
# 46 0x00007fff322ef37d in _SendMenuItemSelectedEvent + 0x000000C0 (HIToolbox + 0x000000000009f37d) 0x00007ffeea5fd380
# 47 0x00007fff322ef265 in FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 0x00000060 (HIToolbox + 0x000000000009f265) 0x00007ffeea5fd3d0
# 48 0x00007fff322efc33 in MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 0x0000025B (HIToolbox + 0x000000000009fc33) 0x00007ffeea5fd400
# 49 0x00007fff322ef948 in __HandleMenuSelection2 + 0x000001C4 (HIToolbox + 0x000000000009f948) 0x00007ffeea5fd6d0
# 50 0x00007fff30601fc1 in __NSHandleCarbonMenuEvent + 0x000000DF (AppKit + 0x0000000000024fc1) 0x00007ffeea5fd750
# 51 0x00007fff30601e26 in __DPSEventHandledByCarbon + 0x00000036 (AppKit + 0x0000000000024e26) 0x00007ffeea5fd7c0
# 52 0x00007fff305f6f1b in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000A11 (AppKit + 0x0000000000019f1b) 0x00007ffeea5fd800
# 53 0x00007fff305f0b78 in -[NSApplication run] + 0x000002BB (AppKit + 0x0000000000013b78) 0x00007ffeea5fda80
# 54 0x00007fff305e00bc in _NSApplicationMain + 0x00000309 (AppKit + 0x00000000000030bc) 0x00007ffeea5fdb50
# 55 0x00007fff5f8063d5 in _start + 0x00000001 (libdyld.dylib + 0x00000000000163d5) 0x00007ffeea5fdba0

[Printer_S]

henkhb, thank you for replying.

There are some lines that caught my attention:

Microsoft Error Reporting log version: 2.0

Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word

Does this happen only printing from Word?

Have you tried printing from different applications?

Have you tried with a different MAC or computer?

Please, let me know if you have any aditional information

[henkhb]

This was an example of an printing attempt from word after clicking the "graphics" option in thne printing dialogue. 

All apps that have this selection will crash.  Pages, Preview don't have this selection to chose color / bw ...  

So maybe its a Microsoft related problem? 

[Printer_S]

henkhb, Well if that happens with other applications, I would sugest you to contact Apple support and see if the computer is not having a communication issue with the printer. If you are able to pringt from a different app, or if you are able to contact Apple please let me know.