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HP Recommended
CLK-4195N
Microsoft Windows 10 (64-bit)

Technical details:
Samsung CLX-4190 Series
hostname: SEC001599B0A7B9
SN: [Personal Information Removed]
System Firmware: V4.00.03.16-JULY-01-2016

 

My color cartdriges are brand new ones and are SAMSUNG GENUINE.

When I chose to print with color mode ON I got always blank pages.

If I set color mode OFF printing is fine in black.

Please someone having good technical advices, please help. Don't ask me to shake toner I already did!

 

It seems to me that someone have a similar issue and post a similar thread... but I got a premission denied when I tryi to open it.

https://h30434.www3.hp.com/t5/Unanswered-Topics-Printers/HP-broke-genuine-toner-s-recognition-on-CLX...

2 REPLIES 2
HP Recommended

Do you get any error codes about the cartridges? Do you get color if you print from the control panel of the printer, such as a demo page or supplies status? If you have the old cartridges still, install them and see if you can print in color. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

First I want let you know I am grateful to receive support... so thanks for your time and replies.

Then there is absolutely no error about cartdriges - the only way to get a color print is to use the demo page from the printer menu directly and no other way either from Windows either from my mobile phone.

Unfortunately I don't have the old ones so I am not able to compare. 

When I turn on color mode from the dialog box I get only blank pages otherwise I can print in monochrome mode correctly.

 

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