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10-17-2021 08:40 AM - last edited on 10-17-2021 09:47 AM by MayS
Samsung CLX-4190 Series
SN: [Personal Information Removed]
System Firmware: V4.00.03.16-JULY-01-2016
My color cartdriges are brand new ones and are SAMSUNG GENUINE.
When I chose to print with color mode ON I got always blank pages.
If I set color mode OFF printing is fine in black.
Please someone having good technical advices, please help. Don't ask me to shake toner I already did!
It seems to me that someone have a similar issue and post a similar thread... but I got a premission denied when I tryi to open it.
10-17-2021 02:55 PM
Do you get any error codes about the cartridges? Do you get color if you print from the control panel of the printer, such as a demo page or supplies status? If you have the old cartridges still, install them and see if you can print in color.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
10-23-2021 12:46 PM
First I want let you know I am grateful to receive support... so thanks for your time and replies.
Then there is absolutely no error about cartdriges - the only way to get a color print is to use the demo page from the printer menu directly and no other way either from Windows either from my mobile phone.
Unfortunately I don't have the old ones so I am not able to compare.
When I turn on color mode from the dialog box I get only blank pages otherwise I can print in monochrome mode correctly.
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